Today we revisit the interview with Mary Ellen Doyle, Corporate Vice President of Nursing Operations at Scripps Health in San Diego, California. The featured segment begins with AHL founder & CEO Dan Nielsen highlighting the danger of being too insular within the healthcare sector and neglecting to learn from other industries and fields.
Doyle echos those observations, and notes that early on in her career she had the good fortune to work for an organization that used the Baldridge framework for its business model. She explains,
“One of the key elements of the Baldridge is benchmarking, but not benchmarking only internally, benchmarking externally, and even benchmarking outside of your own sector of business.”
She notes that what she learned from that organization’s business model has led her to place great importance on benchmarking and seeking ideas and innovation outside of healthcare.
Let this interview serve as a reminder to look outside your organization and learn from the successes and failures of others, implementing strategies and techniques in your own organization when possible.
To watch this segment, click above.