In today’s interview, Dan Nielsen, Founder and CEO of America’s Healthcare Leaders asks Diane S. Hopkins about her new book, Unleashing the Chief Moment Officers.
Hopkins shares that this book was 4 years in the making and gives details in the interview as to why. She shares that in the book she discusses the power of engaging your entire workforce on how to become a more customer-centered organization, and practical ways to engage everyone for the good of the customer.
In Hopkins’ own words, it is a quick read and focuses on reliably delivering exceptional experiences for customers. To watch this brief video and learn more about her book, click on the video above.