In today’s video Dan Nielsen, Founder and CEO of America’s Healthcare Leaders asks Diane S. Hopkins, Author Unleashing the Chief Moment Officer; Certified Experience Economy Expert to explain her unique role in the organization.
Hopkins explains there are 2 sides of the equation. The internal value and the external value. Internally it’s how we represent ourselves and connect with people… engaging the talent of the organization. Externally it’s creating an exceptional customer experience and just doing the right thing… delight people in the scary times!
To hear the detail around this click below to watch this 4-minute video.