To start off today’s featured interview segments with Mary Ellen Doyle, AHL founder & CEO Dan Nielsen highlights the danger of being too insular within the healthcare sector and neglecting to learn from other industries and fields.
Doyle echos those observations, and notes that early on in her career she had the good fortune to work for an organization that used the Baldridge framework for its business model. She explains,
“One of the key elements of the Baldridge is benchmarking, but not benchmarking only internally, benchmarking externally, and even benchmarking outside of your own sector of business.”
She notes that what she learned from that organization’s business model has led her to place great importance on benchmarking and seeking ideas and innovation outside of healthcare.
In the next segment from the interview, Doyle goes on to talk about the critical role process plays in producing consistent quality outcomes:
“I developed my appreciation for the power of process and how work is done to get consistent outcomes. Which is benefitting me today, because in healthcare where we’ve moved to outcomes-driven reimbursement and what’s important are the outcomes, not necessarily how you get there, the only way that you can successfully deliver consistent quality outcomes over time is to have consistent process.”
To watch these two video segments, click above.